Terms of Service

Terms of Service

Overview
This website is operated by US Hooker LLC. Throughout the site, the terms “we,” “us,” and “our” refer to US Hooker LLC. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service and by any additional policies referenced here.

Use of the Site
By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use this site. You agree not to use our products or site for any unlawful purpose or in violation of any applicable laws.

Product Information
We make every effort to display our products, colors, descriptions, and details as accurately as possible. However, we do not guarantee that your device’s display will be perfectly accurate. Minor variations in color, print placement, and appearance may occur due to the made-to-order nature of our products.

Made-to-Order Fulfillment
Our products are produced after purchase and fulfilled by a third-party production partner. As a result, processing and shipping times may vary depending on the product, order volume, and destination. Delivery estimates are provided for convenience only and are not guaranteed.

Pricing and Availability
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance of the service or product.

Orders and Payment
We reserve the right to refuse or cancel any order at our discretion. This may include orders that appear to be fraudulent, resold without permission, contain incorrect information, or violate our policies. If we cancel or change an order, we may attempt to notify you using the contact information provided at checkout.

Promotions and Discount Codes
From time to time, we may offer promotions, discounts, or special offers. These offers may be limited in duration, quantity, or product eligibility. We reserve the right to modify or end any promotion at any time without notice. Discount codes may not be combined unless specifically stated.

User Content and Reviews
If you submit reviews, comments, photos, or other content to us, you grant us the right to use, reproduce, modify, publish, and display that content for marketing, promotional, or operational purposes unless prohibited by law. We reserve the right to remove content that is abusive, misleading, unlawful, or otherwise inappropriate.

Third-Party Services
Our store may use third-party providers for payment processing, shipping, analytics, marketing, and other services. We are not responsible for the actions, terms, or policies of third-party service providers. Your use of those services may be subject to their separate terms and policies.

Limitation of Liability
We are not liable for any damages arising from your use of this website or from the purchase or use of our products, except where required by law. This includes indirect, incidental, special, or consequential damages, to the fullest extent permitted by law.

Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the state in which our business is registered, without regard to conflict of law principles.

Changes to Terms
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the site after changes are posted constitutes acceptance of those changes.

Contact Information
Questions about the Terms of Service should be sent to:
support@ushooker.com

Shipping, Fulfillment, and Returns Policy

Shipping and Fulfillment
All of our products are made to order and fulfilled after purchase. Processing times may vary depending on the product, order volume, and destination, but most orders are processed and shipped within a few business days. Once your order ships, you will receive a confirmation email with tracking information.

Shipping times vary by location and shipping method selected at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, customs processing, or incorrect address information provided at checkout.

Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, or color preference. Please review product descriptions, sizing information, and order details carefully before placing your order.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue. Once reviewed, we will work with you to provide a replacement or refund when appropriate.

Lost or Delayed Packages
If tracking shows that your order has not arrived, please allow additional time for carrier processing and delivery updates. Claims for lost packages must be submitted within 30 days of the expected delivery date so we can review the issue and assist with resolution.

Incorrect Address or Unclaimed Packages
It is your responsibility to provide a complete and accurate shipping address at checkout. If an order is returned due to an incorrect address, unclaimed delivery, or refusal, we can help arrange reshipment once the correct address is confirmed, and additional shipping charges may apply.