Shipping policy

Shipping

Shipping rates and delivery estimates are shown at checkout when available and may vary based on product type and destination. International orders may be subject to customs, duties, or import taxes charged by the destination country, and those charges are the responsibility of the customer unless otherwise stated at checkout.

Returns and exchanges

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, or color preference. Please review sizing charts and product details carefully before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue. We will work with you to arrange a replacement or refund where appropriate.

Lost packages

Claims for orders that have not been received must be submitted within 30 days after the expected delivery date. If tracking shows a package as delivered but you cannot locate it, please first contact the carrier and then contact us for help.

Wrong address or unclaimed packages

If a package is returned to us because of an incorrect address, an unclaimed delivery, or a customer refusal, we can help arrange reshipment once the correct address is confirmed. Additional shipping charges may apply.

International Orders

For international shipments, customs duties, taxes, VAT, and import fees may be charged by the destination country. These fees are the responsibility of the customer unless otherwise stated at checkout